[Resolved]  Croma — Pathetic service and false promise by croma

Address:

Pune, Maharashtra

Hi Team, Order No : 222582 TransactionNo: SLE001EC0039892 I purchased Panasonic LED 81cm TH-32C400D from your DT Mega mall, Gurgaon outlet on 19th October on a condition that even though I am paying in Gurgaon my product can be delivered from Pune store in Pune. The salesman confirmed me that the product is available in Pune and it will be delivered in the next 3 -4 days. He also gave me a visiting card of Mr. Pratish from DT mall store and mentioned that in case of any issue I can contact him. I paid the full amount of 23, 900. I was informed that I will receive 5% cash back on the amount paid through SBI Card and a croma coupon of 5% of the value. I haven’t received any one of this I haven’t received remote with the sound bar 20th October I received a call from croma mentioning that product is not available in Pune and it will take another 5-7 days. I also received a copy of Order no- 222582 and came to know that someone from croma has ordered it online. I don’t understand why a product for which payment was made in outlet has been ordered online now. 25th October I called Mr. Pratish to check the status of the order, he mentioned he is on leave and will check on Monday and confirm me on my phone no. 26th October No call from Mr Pratish 27th October I called Mr. Pratish again, he said he will check with operations manager and get back to me. I also shared my email id with him to confirm me over email. 28th October No call or email 29th October I again called Mr. Pratis h to check the final status of whether the product will be delivered or not. He said don’t call me again and again, the product delivery will take another 10 days. 10th November The product finally got delivered but without Philips woofer box, without remote and the 5% discount coupon. I raise the issue with customer care After few days, I received a call from [protected]. He introduced himself as Service manager for DT mega mall outlet and said he will take care of the issue and get back. I didn’t received call from him in the few days. 18th November I called him to check the status, he said he just not got the confirmation that woofer will be delivered in the next 2 days and online coupons in the first week of December. 22nd November As instructed at the time of purchase, I called on the Panasonic customer care to request then to send someone to install my television. They said that since the purchase was made on 20th October, they will not charge for installation. I called on [protected] to speak to service manager but he never picked up my call I called customer care and they logged a ticket for this 23th November I called customer care again to check the status; they said incorrect request was raised. They raised another request and asked me to wait for another 2 days. I received the woofer in the next few days I am not sure why I am being made to suffer so much, is it because I have done a big mistake of trusting Croma and buying a product from them. I am sick of making calls and listening to new things every now and then Is there anyone in the company who cares to look at customer service? If you do please call me on [protected] Thanks