[Resolved]  Croma — Pathetic service on product

Address:	600017
Website:	www.cromaretail.com/store-locator.aspx?city=Chennai&store=Annanagar

Hi, My name is Sasi prabhu A T, Thanks for making me write this. I am writing this note in a heavy hearted, even im not sure whether the employees of TATA will take care of the common man issues regarding the products we purchased from you. I rush towards Croma its not because of the offers you run, its only because of the trust worth since I was an employee of TATA. I purchased more than 4.5Lakhs of products from the same store and also I referred my friends. You can also check the same with the executive named Mr.Irfan. I am also one of the person in the list who bought this utter cheap product named "Croma 1.5 Ton Air Conditioner" in the below mentioned store. CROMA Khanna Building AA-5, 2nd Avenue, Annanagar, Chennai-600040 The sale executive sold the AC stating that the AC can be used for commercial purpose.I bought this product a year back and I have been complainting from the first month.The device is not able to chill the room, even after continuous long hour’s operation, and eventually it is heating up the room ( the device is running for a long duration with out cut off). Regarding the issue I have raised several complaints to your customer care.Several technician has visited my place and tried verifying the problem which dint solve till date. Later I visited the branch and complaints directly to the Manager named Mr.Karthik in the month of Feb-2015. He tried convincing me by saying that he will directly speak to the service centre and arrange for the Sr.Technician to resolve the issue and also he placed several mails to higher officials to replace the Air conditioner. The same was been told by him for next 8 months.Later we came to a notice that everybody trying to earn money out of the complaints we make. It become my regular routine to speak up with the customer service and to the Manager. Lastly I visited and spoke to the Branch manager named Mr.Bala. He also tried to convince me by saying the replacement will be done for the AC but it will take time. I 'm totally fed up with the croma service and the product.Do you people think we are fool buying your product which are not working even for a month.I think its not worth speaking to your customer service team. Hoping to end the conversation through this Complaint forem. Why the hell customer need to suffer for your damage products. After a year I am loosing my temper and writing this and I make sure the problem need to get resolved after this. If a police complain or posting in social media will solve this problem kindly let me know, I am ready to do that as well .I don’t want to stick with croma anymore because of their worst annoying product and the customer service.