[Resolved]  Croma — Pending from 2 months

Hi, I'm writing this mail because i tried of calling call center, talk with mangers and also with heads. After 2+ month of dealing with them i came to the conclusion that they are incapable of making phone calls and reaching out to customer before doing any changes in parts or status or writing mails(falsifying that customer has agreed since customer wont come to know what they have actually mailed). You see, I have bought Lenovo Ideapad S405 laptop from croma banshankri store with extended warranty of 2years. Since i was facing overheating issue i had called extended warranty service center on 21st Feb 2015 and registered my case(Id: [protected]). And they told me to submit my laptop at "COMPHERALS Acer Customer Service Centre". As per there request i had given my laptop there and after 5 - 6 days they called and mention its under observation please come and collect it. When i went through my laptop display was not working properly and it was giving graphic card error. So i checked my device manager setting and couldn't find my graphic card itself. Either it was missing or it was not detecting. So i gave them back mentioning these problems and told will be resolved soon. Soon after 5 days they called me again and i went there to check again. But this time they had formated my whole system and replaced my motherboard with i3 processor but my motherboard is "AMD Quad-Core A8-Series APU for Notebooks AMD A8-4555M APU with AMD Radeon HD 7600G" which is equivalent to i5 processor and still couldn't find my graphic card. When i asked them where is my graphic card. They are showing something which is not related at all just to prove that its there as if m non IT guy. After again 10- 15 days(20th April 2015) i called them and at that movement they are mentioning that my motherboard is not available. And i need to report it to support. After i reported my case and also submitted complaint about service center(SR[protected]. On 21st APR one head person(Amit: [protected]) called me did conferencing with service center, and mention that i should adjust with i3 processor, so i told him that my laptop is equivalent to i5 so i cant do that either give me same laptop or upgraded one. so he cam to conclusion that he ll give me brand new laptop since my laptop manufacturing has stop and mention that he ll give me 25k credit buy any laptop from croma store. I mentioned him that i have payed 36k for my laptop. Either you suggest me same configuration laptop which you can give or increase credit to what i have purchased. he asked me for 2 days of time for increasing of amount. After 2 days(24th APR) i only called him and he mention its been increased to 29k, still i said no thats not possible and he mention just visit stores and checkout the laptop with my configuration, gave Shashi croma([protected]) number to contact. I contacted him, he was on leave so he told me croma person will call me. And Laxshmi mam called me and told me to come and i mentioned that i ll come with in 7 - 8 PM. So she agreed and at about 7:45PM i went there and waiting for 1 hour and couldn't find anyone to assist me regarding this matter. when i called Shashi on his number its off and Laxshmi mam has gone home and when i called Amit he told that he ll call me tomorrow and let me know when i should come. And on Saturday(25th APR) when i called Amit 6 times and he mentioning that he is busy cant receive call or call back and Shashi is disconnecting my calls. And when i called customer support to know the status they mentioned me that Amit has told that i have asked for 2 days of time to decide, where as i never did so and also i have agreed for 15 days to wait and which was not at all mentioned to me and when i call Amit to confirm with him whats going on he is texting me "i ll call back", "having food" and "busy with some other important work". Problem Faced: 1. About 7 - 8 time i got message specifying that issue has been resolved from croma and i had to call them back and re-open the case. 2. Manipulation of parts(Service team change my motherboard and graphic card is missing ). 3. Neglecting customer calls and not updating status and also not mentioning or falsifying customer conversion. Things I have faced: 1. Traveling to service center 2-3 time. 2. Talking with customer service more then 30-40 time. And many of them dont understand itself what i m mentioning. 3. No mental peace. 4. No entertainment, no gaming, no music and also no work. 5. Laughed and teased by friends for you misbehavior and negligence. I don’t understand that every thing that has happened it is as per my convenience or is it a company dominating consumer just because of the policies that they have set. The behavior of the technician and the HOB has been worst One of the worst service that i have receive from the anyone And let me know if you can solve my issue with a day or not. Else i ll proceed to consumer since i have recorded most of the conversation. Regards, Abhijith([protected]@gmail.com).