[Resolved] Croma — Poor response from crom extended warranty

Bhuvan for Sun Productivity Inc

from Mumbai, Maharashtra

Address:

400067

Service Complaint lodged with Croma on 16 March 2016 - SR[protected] (as provided by Croma). The Extended Warranty is said to be covered by TATA AIG etc

Reminder mail dt 1 Apr 2016 - Replied by Croma Customer Support on 6 Apr 2016 to wait

Telephonic Reminder to Croma Customer Support Mr Abhinay on 6 Apr 2016 at 7.40 pm. After putting on hold for 10 minutes. He said no senior person is available and this cannot be escalated so they will take a call on next working day

This is the state of affairs with Croma Staff who are doing their best to Pull Down the legacy of TATA. However my complaint is yet to be attended and resolved

Sun Productivity Inc - Bhuvan Dhingra

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May 22, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.