[Resolved]  Croma — power bank

It is extremely disappointing when a company like tata croma gives such poor service to its customers.
I purchased croma powerbank from croma retail store - phoenix mall on[protected]. On 17th may 2018, the device blasted. The electricity was not on and it blasted on its own.in the process my clothes got burnt, i got minor burn injuries but left me traumatized mentally. I was just saved by god’s grace. Now when i contacted croma consumer support, first they didn’t care to reply and after my continuous messages they checked the details and this was the given solution - mam you can buy anything of 550rs from our nearest store. I mean this is your solution??? This is how you deal with such kind of problems. The device doesn’t work is fine but device gets blasted is something to worry about. And now their last response was - we are sorry about it mam but we can’t do anything about it. Seriously??? This attitude... And that too under the name of honourable mr ratan tata. Please stay away from these kind of devices people. We never know what when our life comes at stake. 😒😒😒
Disheartened by the response.. And the incident..