[Resolved] Croma — Product not yet delivered | |||
I have purchased a Croma LED TV from Croma store ( Forum Mall, Sarjapur Road) on[protected]. Invoice no SLF02A[protected]. The promised delivery date was on[protected]. The product never got delivered till today and not even any intimation about the delay. I have contacted the customer care couple of times and got the information from them that they don’t have the stock! They don’t have any idea about when they will receive the stock or when they can deliver the product. Each time the customer care officer ends the call saying they will inform the store manager to contact me and inform about the delay and delivery date. But nobody calls. Forget about the delay of delivery, at least I expect an intimation about the delay from you guys. I have paid the amount, there were no delay on that, and I value my money. Guys, please keep yourself away from this store, even if they offer you the product free of cost. They don’t bother about the customer.Once you paid the amount, you are screwed up and they don’t mind you from then onwards. If anybody knows the procedure to take this incident to the consumer court, please let me know the same. Thanks, Subin Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Dear Customer,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thanks for the escalation (but what makes the diffrence?)
For all those who read this forum:
After more than a week, I got a text message from them today, saying that my product would be delivered before 3 pm. And as you can imagine, that never happen. I didn't hear anything more there after. I tried to call up the store (not cust care this time) and they were not aware of the stock status at all.
Strange part is now they are asking me whether I need a wall mount unit or table stand. At the time of purchase they offered me both the stands. Now, I fear, even if they manage to deliver the product some times in FUTURE, what all Parts I am going to get!
Warning: Get away from Croma Stores!
For all those who read this forum:
After more than a week, I got a text message from them today, saying that my product would be delivered before 3 pm. And as you can imagine, that never happen. I didn't hear anything more there after. I tried to call up the store (not cust care this time) and they were not aware of the stock status at all.
Strange part is now they are asking me whether I need a wall mount unit or table stand. At the time of purchase they offered me both the stands. Now, I fear, even if they manage to deliver the product some times in FUTURE, what all Parts I am going to get!
Warning: Get away from Croma Stores!
Finally, after many calls and follow-ups, I got the product delivered and installed today.
Really unhappy with the service!
Really unhappy with the service!
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+91 22 6761 3600 [Support Office]
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Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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ha ha... Please don't make me laugh!
Do you think that the 'customer' will be satisfied on following situations?
- After making the payment he is not getting his product delivered?
- Not even getting any information from the seller about the status of purchase?
- Not even getting a proper response, when he tries to their customer care office?
- If you walk in to the store, no one even bother to hear what you are trying to tell?
Better shut down the business than cheating people, guys.
Recommendation : NEVER EVER CHOOSE CROMA FOR YOUR PURCHASE.