[Resolved]  Croma — Purchase nexus 5x from croma april 2016

Address:	411027
Website:	www.croma.com

I purchased nexus 5x from croma aundh, pune in april 2016. Now my phone is dead. No display, heating, hanging. I visited the croma store explained all scenario and submitted my phone for repair on 18th september 2016. They told me it will take 7 days to resolve the issue. Initially i was no idea at which service center they send my mobile for repair. After 7 days i called them they don't have any updates about my phone. Frequently giving nonsense answers and not picking phone calls. After strong follow up i got number of lg store in pune (Apk technologies, swargate pune). They did not have exact status of phone. After few days they told me phone is not repairable. They offer me replacement. Nexus 5x production is stopped. They offer me another model. I agree to go for replacement. But since last 2 weeks they are not picking phone call. If they picked telling approval process is going on, etc.

I suggest not to buy electronics product from croma, at least costly products those required good customer service. Customer service is very poor and they don't have curtsy to call back, track entire repair process, followup etc. Almost 1 month is over no response from croma. Still getting funy and time being answers from croma.

18 september - 15 october 2016 no answer