Croma Retail — No Service | |||
Absolutely frustated and fed with services offered by Croma since the day I purchased Kent Grand RO water purifier on August 17, 2013 First installation got delayed by 2 weeks and now purifier has stopped working, just 3 months after purchase. I registered a complaint that purifier has stopped working on November 17, 2013 and today is 5th day and its not serviced. Croma Services are shameful and pathetic Was this information helpful? | |||
 6 Comments | |||
Comments
Croma Team,
Complaint number is: BON171113FS00004
Highly disappointed today again. I called today your customer care today, and they bluntly lied that I got a call at 11.52 am from your end. Firstly you don’t even provide any service and now you have started lying.
Also your online complaint Croma portal is not working, so have updated both the complaints yesterday and today on your feedback portal
I would never purchase any product from Croma again. Won't recommend anyone to purchase either.
Manpreet
Complaint number is: BON171113FS00004
Highly disappointed today again. I called today your customer care today, and they bluntly lied that I got a call at 11.52 am from your end. Firstly you don’t even provide any service and now you have started lying.
Also your online complaint Croma portal is not working, so have updated both the complaints yesterday and today on your feedback portal
I would never purchase any product from Croma again. Won't recommend anyone to purchase either.
Manpreet
Dear ManpreetTech,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Dear ManpreetTech,
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Croma — Regarding Complaint no - SR21031500073 Dt. 21 Mar 2015
Dear Concerned.. A complaint related to Geyser not working launched on 21st May 2015 at 12:00 pm was not yet responded. Very poor service.. Need a proper escalation to the top authority to get things resolved.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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+91 22 6761 3600 [Support Office]
+91 72 0766 6000 [Helpline]
+91 40 6722 6870 [International Helpline]
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma