[Resolved]  Croma Retail — Pathetic post sales service offered by croma (A TATA enterprise)

Address:

Mumbai City, Maharashtra

Pathetic post sales service offered by croma (A TATA enterprise) I purchased Samsun S4 from croma 1st of May ’13, which started giving me minor problems within 6 months from the purchase date. Finally submitted the phone for repairing at Croma’s outlet in Kharghar Navi Mumbai on the 10 of July ’14 as the extended warranty had started by then. I was very disappointed with the way the representative spoke to me. Very conveniently they expected me to go and handover the phone to the nearest service center and follow up with them forgetting the fact that it is their responsibility and not mine. Finally they agreed to take the phone and get it fixed without me doing the running around. When the phone was submitted by me for the 1st time there were hardly any scratches on the phone and the battery was just fine. When I got the phone after a month that too after several painful follow ups I was further saddened to notice that the phone had got several scratches on the body, the scratch guard was removed and the battery was completely blotted. I was given an understanding that I would need to buy a new battery and the phone will work absolutely fine as the software has been updated and the motherboard has been changed too. I bought a new battery and started my phone and realized that it was working. However to add to my misery my phone completely died within 6-8 hrs. Again submitted my phone and it has been 3 weeks already and still haven’t received my phone yet. I have been again told that I will tentatively get it by the 10th of Sep ’14 and by then it would have been 3 months. It is disappointing to learn that the most trusted name (TATA enterprise) has lost my trust as they are not able to understand my situation by either fixing my phone or by giving me a replacement. Also, giving me a standby phone is not an option that they are considering L GAN # MUM100714WS00008 GAN# MUM160814WS00028 Registered number [protected] Recent escalation# SR[protected]