[Resolved]  Croma — Table Fan Repair

Address:

Ghaziabad, Uttar Pradesh

From: lovnish.[protected]@wipro.com <lovnish.[protected]@wipro.com> Sent: Friday, August 22, 2014 15:50 To: customer support; [protected]@gmail.com Subject: RE: Complain: Table Fan Repairing How can you say that information shared with you is incorrect ? Product is of ‘CROMA’ make and laying at your store only, please get them validated. Also, In my first communication only, I had informed your that my invoice copy is missing. Please handle this case professionally or my legal advisor (Anutripti, Advocate) will take it up to the consumer court. Hi Anu – This is as per our recent discussion. Rgds, Lovnish From: customer support [mailto:[protected]@croma.com] Sent: Friday, August 22, 2014 3:24 PM To: Lovnish Bhatnagar (WI01 - GIS) Subject: RE: Complain: Table Fan Repairing Dear Customer, Greetings from Croma! Thank you for writing to us, we regret for the inconvenience caused to you. We can not share our escalation matrix. Please share the appropriate details to close your complaint. Please understand that we are here to help you for resolving your complaint. For that we nee some mandatory details which you fail to provide. Kindly be informed that we will not be able to provide a resolution unless you help us with you purchase details. Invoice Number, Registered Contact Number & registered email id. Note : Previous shared details are in correct. Kindly check and provide the correct details to us. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: lovnish.[protected]@wipro.com [mailto:lovnish.[protected]@wipro.com] Sent: Wednesday, August 20, 2014 4:03 PM To: customer support Subject: RE: Complain: Table Fan Repairing I fail to understand that why you people are wasting my time & efforts. Please share you escalation matrix. Rgds, Lovnish From: customer support [mailto:[protected]@croma.com] Sent: Wednesday, August 20, 2014 3:47 PM To: Lovnish Bhatnagar (WI01 - GIS) Subject: RE: Complain: Table Fan Repairing Dear Customer, Greetings from Croma! Thank you for writing to us, we regret for the inconvenience caused to you. Kindly help us in providing with the invoice number of your purchase, so that we share the details to the concerned team to resolve your concern at the earliest. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com ________________________________________ From: lovnish.[protected]@wipro.com <lovnish.[protected]@wipro.com> Sent: Tuesday, August 19, 2014 11:41 To: customer support Subject: RE: Complain: Table Fan Repairing As already mentioned that I have purchased it from your indrapuram, Ghaziabad outlet only. And I’ve visited twice, but no luck. Rgds, Lovnish From: customer support [mailto:[protected]@croma.com] Sent: Tuesday, August 19, 2014 11:35 AM To: Lovnish Bhatnagar (WI01 - GIS) Subject: RE: Complain: Table Fan Repairing Dear Customer, Greetings from Croma! Thank you for writing to us, we regret for the inconvenience caused to you. We are unable to check details of your purchase, hence we request you to visit the same store where you had purchased. So that they will assist you. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com ________________________________________ From: lovnish.[protected]@wipro.com <lovnish.[protected]@wipro.com> Sent: Monday, August 18, 2014 11:08 To: customer support Subject: RE: Complain: Table Fan Repairing My registered contact numbers are – [protected] & [protected] This is the problem at your end that while creating invoice sales executive failed to enter/put correct information. Rgds, Lovnish. From: customer support [mailto:[protected]@croma.com] Sent: Thursday, August 14, 2014 3:37 PM To: Lovnish Bhatnagar (WI01 - GIS) Subject: RE: Complain: Table Fan Repairing Dear Customer, Greetings from Croma! Thank you for writing to us, we regret for the inconvenience caused to you. We are sorry to inform you that, the share details are insufficient. Hence we request you to share register contact number or invoice number, so that we will be able to assist you accordingly. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com ________________________________________ From: lovnish.[protected]@wipro.com <lovnish.[protected]@wipro.com> Sent: Wednesday, August 13, 2014 13:51 To: customer support Subject: RE: Complain: Table Fan Repairing Please find product details below: Table Fan (Model No.: CRF0018 / Sr. No.: CRF[protected] / 30cm – 11.8”) Same has already been provided to you during my initial communication, also. Please refer trailing mail. Rgds, Lovnish From: customer support [mailto:[protected]@croma.com] Sent: Wednesday, August 13, 2014 1:43 PM To: Lovnish Bhatnagar (WI01 - GIS) Subject: RE: Complain: Table Fan Repairing Dear Customer, Greetings from Croma! Thank you for writing to us, we regret for the inconvenience caused to you. Please be informed that we can not trace your details in our portals. Kindly understand that with out any purchase and product details we can not forward your request to concerned teams for the complaint to resolve. Hope you understand the process and please share the appropriate details so that we can help you in resolving your complaint. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: lovnish.[protected]@wipro.com [mailto:lovnish.[protected]@wipro.com] Sent: Tuesday, August 12, 2014 8:09 PM To: customer support Subject: RE: Complain: Table Fan Repairing This is pending for long, now… Rgds, Lovnish From: Lovnish Bhatnagar (WI01 - GIS) Sent: Monday, August 11, 2014 7:24 PM To: 'customer support' Subject: RE: Complain: Table Fan Repairing Importance: High As already mentioned I’m not able to tress my invoice copy. All other product information has already been shared. Please refer trailing communication. I would again request you not to drag this issue for indefinite period & arrange to provide feasible solution, on priority. .OR. Please share your customer escalation matrix, immediately. Rgds, Lovnish From: customer support [mailto:[protected]@croma.com] Sent: Monday, August 11, 2014 11:32 AM To: Lovnish Bhatnagar (WI01 - GIS) Subject: RE: Complain: Table Fan Repairing Dear Customer, Greetings from Croma! Thank you for writing to us, we regret for the inconvenience caused to you. We are unable to track the information with the shared details. Hence we request you to share the invoice number and product details, so that we will be able to check and assist you accordingly. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: lovnish.[protected]@wipro.com [mailto:lovnish.[protected]@wipro.com] Sent: Saturday, August 09, 2014 9:24 AM To: customer support Subject: RE: Complain: Table Fan Repairing Importance: High I already tried that… After visiting your outlet twice, I’ve initiated this communication. Please try to understand – my efforts, time & heard earn money is involved here. Kindly share you escalation matrix. Rgds, Lovnish From: customer support [mailto:[protected]@croma.com] Sent: Monday, August 04, 2014 8:19 PM To: Lovnish Bhatnagar (WI01 - GIS) Subject: RE: Complain: Table Fan Repairing Dear Customer, Greetings from Croma! Thank you for writing to us, we regret for the inconvenience caused to you. We are unable to track the information with the shared details, so we request you to kindly walk into the same Croma outlet, so that they can be able to check and assist you accordingly. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com ________________________________________ From: lovnish.[protected]@wipro.com <lovnish.[protected]@wipro.com> Sent: Sunday, August 03, 2014 9:39 To: customer support Subject: RE: Complain: Table Fan Repairing Now, this is another irony – My invoice copy is missing. I tried collecting duplicate invoice copy from your outlet (Aditya Mall, Indrapuiram, GHZ, UP) from where this fan was purchased; But they told me that they don’t have any record. My contact no’s are: [protected] & [protected] (I’ve been using them since past over 6 yrs.) My email Id’s: lovnish.[protected]@wipro.com & lovnish.[protected]@hotmail.com Address: D-60, Manoj Vihar Society, Indrapuram, Ghaziabad, UP My other purchases from your Indrapuram outlet: Lenovo Laptop & Sony Camera. Rgds, Lovnish From: customer support [mailto:[protected]@croma.com] Sent: Saturday, August 02, 2014 5:39 PM To: Lovnish Bhatnagar (WI01 - GIS) Subject: RE: Complain: Table Fan Repairing Dear Customer, Greetings from Croma! Thank you for writing to us, we regret for the inconvenience caused to you. Kindly help us in providing with the invoice or the registered contact number of your purchase, so that we share the details to the concerned team to resolve your concern at the earliest. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com From: lovnish.[protected]@wipro.com [mailto:lovnish.[protected]@wipro.com] Sent: Saturday, August 02, 2014 10:51 AM To: customer support Subject: Complain: Table Fan Repairing Importance: High Reference: Good Acknowledgment Note No.:85179 / Dated:20/07/2014 Store: Croma Showroom, Aditya Mall, Indrapuram, Ghaziabad (UP). This complain is regarding a Table Fan (Model No.: CRF0018 / Sr. No.: CRF[protected] / 30cm – 11.8”) Estimated given for fan motor repairing/replacement is Rs.1100/-, which is highly surprising & unacceptable by any standards. As this cost is equal to the price of new FAN. Please intervene for corrective action. Current Status: Fan is still laying with Croma outlet, Indirapuram, GHZ. Regards, Lovnish Bhatnagar +91 [protected]