[Resolved]  Croma — Technician haven't visited inspite of reminding 10 times

Address:Bangalore, Karnataka

This is the worst experience till now where I have been repeatedly calling Croma customer service for leakage in my washing machine. The only answer I get is, the technician will be visiting before 7pm or in 24 hours. No one has visited and I am chasing the customer every alternate day. The customer car keeps apologizing but aren't doing anything. I have no clues how to get my machine repaired.
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Aug 13, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

Dear ReemaKurane,


Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma
You can contact me over my email [protected]@yahoo.co.in
Dear ReemaKurane,

We request you share the registered contact number or invoice number of your product. We will be able to forwarded your complaint

to our concern team.


Sincerely,

Team Croma
Dear ReemaKurane,

We request you share the registered contact number or invoice number of your product. We will be able to forwarded your complaint to our concern team.


Sincerely,

Team Croma
Contact number is [protected].
Dear ReemaKurane,

We’ve escalated this issue to the concerned team and request you to allow us sometime.


Sincerely,

Team Croma
Dear ReemaKurane,

Hope your concern has been addressed.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com


Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.


Sincerely,
Team Croma
Thanks.
Finally the technician visited my place and fixed the problem.

But I had never faced problem like this with any other service providing companies.

Hope I don't have to go through this experience ever again.

Extended warranty / Cheating/ Failure to provide Service.

BAN040414FS00028. The customer complaint was closed without resolving the issue. Complaint was about the AIRCONDITIONER NOT WORKING. THE PRODUCT IS UNDER WARRANTY TILL 17TH APRIL AND HAS TWO EXTRA YEARS OF WARRANTY PAID BY US.
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.

no one came for instolation

my machine delivered in MAY month and i inform my new adress no one came for installation my ordeer number 143765
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.

REG: LED 32

TV Repair with Extended Warranty No Response
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.

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