[Resolved] Croma — Tv repair

dewarshi

Address:

Vadodara, Gujarat, 390024

Have requested for my TV part replacement. Today is 17th day since request I have no clue why it is taking so long and when it will get fixed.

Every time I call customer care, I have been told that I'll get a call back from their service team..which never happened. I literally have no idea whats going on. Pathetic services from Croma...TATA will loose its credibility due to Croma.

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May 31, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

ritesh5882

from Bhubaneshwar, Odisha

I have taken extended warranty for my Voltas AC from Croma.
However on raising a complaint to croma, there has been no action even after 10 days are gone. My complaint id is EW229455.
Not sure what is the escalation matrix as the customer care are not responsive at all. What is the point of paying extra money if the cannot serve.

Croma Customer Care's response, Apr 23, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.