| Address: | 15-A, ABHISHEK PURAM, JANKIPURAM VISTAR,LUCKNOW |
I am writing to express my extreme dissatisfaction with the service provided by Croma regarding the delivery and installation of an air conditioner that I recently purchased from your store. Despite the purchase being made three days ago, there has been no progress in the installation process, and the lack of communication from your installation provider is appalling.
Upon purchasing the AC, I was assured that installation would be completed promptly. However, to my dismay, no installation has taken place thus far. Despite raising my concerns with Croma customer services, I have received no proactive assistance or resolution to the issue. Each time I contact customer service, I am met with empty promises and reassurances that my complaint has been registered, yet no tangible action follows.
Furthermore, the lack of communication from the installation provider is unacceptable. I have not received a single call or update regarding the status of the installation, leaving me in the dark about when I can expect the service to be completed.
To add insult to injury, I was shocked to receive a message claiming that my issue has been resolved when, in reality, no progress has been made whatsoever. This level of disregard for customer satisfaction is utterly disappointing and reflects poorly on the reputation of Croma as a reputable electronics retailer.
I demand immediate action to rectify this situation. I expect a prompt response from your team outlining a concrete plan to expedite the installation process and ensure that such incompetence and negligence are not repeated in the future. Additionally, I request compensation for the inconvenience and frustration caused by this ordeal.
Failure to address this matter promptly will force me to escalate my complaint through relevant consumer protection channels and reconsider my future patronage of Croma.
I trust that you will take this matter seriously and act swiftly to resolve it.
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