[Resolved]  Croma — Used and Defective product given

Address:Thane, Maharashtra

Dear Team,

I has purchased a Morphy Richards Steam Iron Wave 300 from Bhayander Croma (Next to Maxus Mall) store.

Date : 29th December 2013.

I just open the box & found that I have been given a product which has got Defective product Return tag.

I am attaching three photograph showing Product details, Defective product Return tag & Serial Number.

This is absolutely unacceptable & unethical selling practice.

I am completely cheated by Croma Store.
+3 photos
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Aug 14, 2020
Complaint marked as Resolved 
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Mr. Yogi,

You are also the victim like me as I faced the same issue in mobile bought from Croma Kandivali. Pls visit my post on same site as 'TATA Croma Sell Repaired Products'.

Some of the customers who are cheated by Croma are getting united and moving forward to take actions against TATA group by campaign in Social & print media and also in a process to file the case in Consumer court.

So pls let us know your interest to join the team against TATA Croma.

Divyesh
[protected]@gmail.com
Dear Yogi,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team and we will get back to you with the closure soon.

Our customers’satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma
Dear Yogi,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

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