[Resolved]  Croma — Very bad Croma Service

Address:Ghaziabad, Uttar Pradesh

I had purchased a Croma brand smartphone from Croma store Connaught Place New Delhi on 19 Jan 2014 (Invoice No. SLF02A[protected]. Since then I am getting trouble in it. In the latest problem I have deposited my mobile for repair and also for a new battery for it at Croma store Connaught place service centre on 16 Nov 2014. It is since more than one month i have not received my mobile with a new battery I have asked for. For this I have registered a complain more than two weeks ago vide complain No. SR[protected]. But after verifying the status of this complain on Croma site, I am surprised to see that this complain is closed. I am unable to understand how they have closed my complain without solving it. Moreover, for more than one month Croma is not able to deliver my mobile with the battery.
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Aug 14, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
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Dear Manoj,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

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