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Croma

[Resolved]  Croma — Warranty

Address:Mumbai City, Maharashtra
Website:Croma

Croma has the worst after sales service ever. I bought a VU led TV a few years back and also bought the extended warranty along with the TV. Now during the extended warranty term, the TV is giving trouble. As per VU technician, the TV needs to be changed and is covered under the extended warranty. VU and Croma do not have the same model in stock. So they are offering the lower credit value towards a new TV from them which is smaller in size. If I want something of the same size or similar, then I have to pay a large sum of money for a new TV even though the old one is under extended warranty. Horrible service by Croma. I registered the claim in July . claim number 176605. The Croma customer, VU team and Croma extended warranty desk have been passing my call around without a proper and acceptable solution for the past two month.
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May 29, 2020
Complaint marked as Resolved 
Verified Support
Apr 28, 2020
Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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Comments

Croma has the worst after sales service ever. I bought a VU led TV a few years back and also bought the extended warranty along with the TV. Now during the extended warranty term, the TV is giving trouble. As per VU technician, the TV needs to be changed and is covered under the extended warranty. VU and Croma do not have the same model in stock. So they are offering the lower credit value towards a new TV from them which is smaller in size. If I want something of the same size or similar, then I have to pay a large sum of money for a new TV even though the old one is under extended warranty. Horrible service by Croma. I registered the claim in July . claim number 176605. The Croma customer, VU team and Croma extended warranty desk have been passing my call around without a proper and acceptable solution for the past two month.
Reply
Dear Dexter Dominic Alphonso,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
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    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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