[Resolved]  Croma — Worst & Cheating service - Sony LCD Problem Not fixed from last 50 days

Address:

Bangalore, Karnataka

I have raised a complaint for my Sony LCD Issue & Still it was pending from last 50 days. Initially they raised a complaint number SR[protected] & the same with out any fix. Later they have raised a complaint number SR[protected] & there is no response even after regular follow ups from my side & the usual answer which i will get is will fix it in next 24 hours. Finally they arranged a technician after 25 days. Now after the technician visit it's almost 25 days & the issue not yet fixed. It's really a pathetic service which I have got from croma & no one is take ownership to close this issue even after regular follow ups. It's shame on Croma their support model as I always got a response that there is no escalation matrix available & no one know when it will be fixed & always got false promises. You are cheating people by name of TATA brand on extended warranty. The worst thing is that the extended warranty number never picked / answered even if we stay online for more than 20 minutes / multiple attempts. I am sure you will loose business if this is the way you are going to provide the support. Any how you loose my business will recommend my circle / friends not to buy any thing ( specially the cheating concept of extended warranty) in croma in future.