[Resolved]  Croma — Wrong trade practice by croma officials, wrong after sales service provided due to which warranty of product is gone void

Address:

380001

I have purchased voltas s/ac 1.5t 185jy 5s from c. g road, ahmedabad store on 16/05/2016. invoice no. slf02a[protected] of rs. 37515.50/- which gives free installation by voltas and one year warranty on whole product and five year warranty on compressor.

I was having a problem of water leakage and gas leakage for which i have made complain with voltas (sr. no.[protected] dated 06th july, 2016) and also with croma (sr no. bow090716fs00012 dated 09th july, 2016).

Now it is told by voltas that it is not a installation by voltas but it is done by croma installation so voltas is charging money for addditional stand, dismentaling & also for new installation and it is also told by voltas that warranty is now limited subject to faluty installation as it is done by croma.

Firstly when i contacted croma the officials denied that installation is done by them, then after complaining so much ms. yasmin & mr. ramsankar as relationship manager of croma store told us that the installation is being done by them and they regret for the faulty installation but they have no answer for the charges to be paid by me and also for limitation of warranty.

On finding the actual installation croma gave me installation request no. [protected] by voltas but the local service centre of voltas denied the installation. the actual installation is done by mr. usmanbhai from sarkhej ahmedabad, (mob. no:- +91 [protected]) mr. usman told me that he was instructed by ms. yasmin of croma for the installation.