| Address: | 512 & 601, Brigade Towers, 135, Brigade Rd, Ashok Nagar, Bengaluru, Karnataka 560025 | | Website: | crossbeats.com |
I purchased CROSSBEATS Elektra headset on 14 February 2020 by am Amazon website and as per company requirement I registered product for warranty within days. In January 2021 ending the product got problem and left side of headset is remain power on even i shut it down i put in power case. So i sent product to there service center as they told me to do then they reply me that this problem in not coverd in warranty as it is wear and tear problem so i replyed them ghat they never mentioned in warranty that this should occure due to wear and tear and demanded 2499 to repair it. so i demanded that give me a list which problem i coverd in warranty and which coverd in wear and tear and On which basis they judged any product which is not in warranty. So they didn't reply me almost 8 days, then they told me they will not respond me any further and their legal team will decide thry didn't provide any response till now. So respected Authorities I request to you that please take stringent action against this company as it's not working in consumer fever and they trying to loot consumer on many technical basis.
Now it's been over 9 month this company not responded to the consumer forum and even not giving back my earphones. I don't want any repair just want my earphones back ASAP.
Please help me out.
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