Crossbeats — I did not received the refund for cancelled order ID 96311

Address:	512 Brigade Tower, 135 Brigade Road, Bangalore -25
Website:	crossbeats.com

I placed an order ID 96311 for crossbeats smart watch - orbit sports on their website and I had cancelled the order within 10 minutes of placing the order.

I reached out to their support for cancellation and refund, I was informed I will get the refund within 5-7 days.

Till date, I have not received any update regarding the refund timeline or the refund.

When I reach out to their customer care there is no response.
I got a mail stating that I will be getting a call in 24-48 hours, even after 72 hours I haven't received any call, mail Or any update.

I sent another mail to their support asking for response, I got the response again that they'll get back to me in 24-48 hours.

Please assist and help me get my refund on the cancelled order.

Govt of India please ban this fraud company