Crossroads — not attending the call & false commitment

I purchase the 2 year assistance but they updated the date for1 year for which i pay rs.1000 for my two wheeler vehicle, know i am calling back they making false commitment from last 1 week that they can update. Know they are not even picking up the phone. However, when i try to do they start abusing. If you want i have each numbers where i call back and on which number they abused. Please take appropriate action and update the correct dates.