CSC — charging heavily at csc center in mannivakkam mettu street

Address:

600048

Sir/madam,

Its an serious complaint against your vle (Csc center) located at no.9/2, main rd, in mettu street, k. K. Nagar, mannivakkam, chennai-600048. Mobile numbers: [protected], [protected].

On 9th december 2017 ie. Yesterday i had visited the above said center for ration card (Smart card) print as we had not received the smart card. They printed the smart card and charged rs.80/-.

After that they said i need to provide aadhar card numbers inorder to add others name in the card.

After providing all the documents, they said i need to take the print of aadhar card once again as they are not able to scan the bar code even after providing the original aadhar card. Beleiving to their words i agreed and they printed the aadhar card ie. One in color and another in black and white.

Then after they tried to scan the aadhar card using their mobile but couldnt do so. When i questioned them that even though i provided them the original aadhar card you were not able to scan the bar code and unnecessarly had generated another copy? They said since they were not able to get it scanned they had to generate another. But it was to mint money by fooling me.

Then after they said they will update the address and ration shop first and then try to add the member later.

After updating the present address and shop number i asked them to add the members using the aadhar card. But the failed to do so stating that there might be some problem with the server with csc and they are not able to reach the customer care of csc centre.

They assured that they wil update it later. Beleiving to theri words i agreed and was shocked when they asked me to pay rs. 370/-

When i questioned them they said for color printout they charge rs.40/- and for black and white rs.30/- which is purely grabbing.

And there was another shock: for updating the address in the ration card they charged rs.300/-.

When i stared questioning further another lady started shouting at me. Both of they were using filthy language and were threatining me to pay the said amount and when i asked them to provide a bill they said the dont have any bills. I said i can only pay if they provide a bill. Then after they asked me to pay 325/-. I did not compramise and asked them to provide the bill. Then they wrote on a white sheet and signed on it. When i questioned that they asked me to pay rs.325/- the other girl said that since they had given an bill they cant reduce the amount and i need to pay rs.370/- as i did not have that much money i told them that i will withdraw money from atm and pay them. They asked me to surrender the all the documets which even i brought and then let me go to withdraw money.

No other way i had to travel about 2 kms to withdraw the money and pay them.

After paying they were saying that non of them opposed for charging huge amount. Instead they pay even rs.1000/- saying that they dont get the work done even if they visit thasildhar office. They were saying that they spent in lakhs for printer etc and need to pay yearly fees of rs.50000/- to the government as license fee.

I just said that i dont need to speak to them further and will complain about them. They challenged me that i can go ahead and complain anywhere i can.

Now i request the concern higher official to take appropirate action against said vle and ensure that excess amount collected from me repaid back to me.

Looking for your kind co-operation.

Thanks & regards

Kumar