CSD Canteen — Misbehave with elderly woman (my mother)

Address:

Mahendragarh

Here is situation that happened at Mahendergarh CSD canteen ( state Haryana).
My elder brother is in AirForce. He has got a dependent card for my mother. She often uses it for buying goods at CSD canteen. She is not able to use the card on her own because she is not much familiar with English and even such cards. She seeks help from my younger brother in that case. But recently there is this one manager who is not allowing her to take help therefore she is unable to do transactions and if she can't do that of course she can not buy goods. I do not understand why this manager has got issues with my mother if she permits my younger brother, her younger son to do the transaction. We are not stealing anything. What is this manager got in his head I do not get it? Is he corrupt ? or Is he too proud of his education that he is not supposed to help who did not get education in the past? He is behaving like an educated illiterate here.

Please take action against such people and they must be given behavioral training.