Cyankart — money has to be returned by the company

Address:

Lucknow, Uttar Pradesh, 226016

I wanted to exchange the product I was delivered. So, as per the refund policy, I sent that product to the given address. As per promised by the company, no money in the form of points or refund has been provided. I had paid Rs 494/- for the delivered product. I want my money in any for ASAP otherwise I will have to take legal actions against the company! The company did not even send any confirmation that they have received the parcel. I request them to return my money back in any form!