[Resolved] Da Milano Leathers — da milano, connaught, place delhi complaint
K
Kritika Chawla1234
Address:
Cannought place, delhi
Hi.. I am a loyal and regular customer to da milano for bags, shoes and more.. I gave my handbag for cleaning as per lifetime warranty on bags. My bag was in good condition and with only dirt on it to be cleaned.. The bag was taken at the da milano cannought place, delhi counter and slip was given to me.. I received message after a month or so to pick it up and i went to pick it up, firstly they refused that they even had the handbag and then i showed them the message, after an hour they brought the bag with a huge through and through cut on the bag piercing it and claimed in return that it was there when i gave the bag.. If that was the case howcome that was not mentioned on the slip when i gave the bag. They have markings on their own copy with a speparate colour pen saying there is cut and there is no signature on the slip by the store manager. I refused to pick up the bag. I have given my bag in good faith to the da milano company and the store outlet cannought place, delhi and would love it i[censored] can look into the matter and do the needfull for my handbag.
Kindly contact me at
[protected]@gmail.com
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Jun 28, 2020
Complaint marked as Resolved
Thank you Da Milano...for solving my issue and providing me with the hand bag equivalent to the one i gave you for cleaning. I am a happy customer. Thanks.
Da Milano Leathers customer support has been notified about the posted complaint.
Jun 19, 2020
Updated by Kritika Chawla1234 I have been asked to take off this conplain from this portal on a telephonic conversation as well as on mail and had been assured that they will resolve the matter after the stores and lockdown open. There has been no reply from da milano's end since then. Da milano is such a reputed company and this is how there behaviour is toward there loyal customers.
Jun 19, 2020
Updated by Kritika Chawla1234 This was my mail before this conversation and this was the receipt they had given at the time of when they received the bag. There was no cut. They can check there video camera footage or the guy who received the bag is at huge fault.
Jun 28, 2020
Updated by Kritika Chawla1234 Thank you Da Milano...for solving my issue and providing me with the hand bag equivalent to the one i gave you for cleaning. I am a happy customer. Thanks.
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