Daikin Air Conditioners — Outdoor unit cooling the environment wastage of electricity INVERTER Model of Daikin ->in indoor unit of FTKP16PRV50 1.5 ton split AC-DL[protected]

Address:New Delhi, Delhi

To, CS Daikin India SUB: New Problem OD coils (Condenser) getting chilled. Ref Old unresolved complaints made in jun 2015.No enggineers turn-up till date(1) Bad oddur from indoor unit(2) AC is chilling outside environment wastage of electricity Sir, I am not expecting any help from your plant engineers who suppose to be expert and fit persons to explain several faults in the inverter TYPE split AC, I am simply reporting that my above referred AC- presently when outside temperature is 28-31 degrees the OD condenser coils are badly chilling like evaporators coils. As it is a unique AC which is chilling the environment instead cutoff refrigerant circulation to condenser. This is highly objectionable since it is amounting to wastage of extremely costly electricity of country. It is very strange as to how this FAULTY unit is dumping the coolness outside in environment and thus it is obvious wastage of electricity please dont refer this complaint to technician but I am expecting a plant engineer to reply and /or visit and satisfy himself before dumping the problem on customers head as being done by other several JAPANESE companies. It is not out of place to mention that any 3/4/5 star rated ordinary AC is not cooling the environment even in winter when outside temperature is 22-24 degree centigrade. Awaiting your action on the matter. I would request the DAIKIN to replace this inverter AC by a 5 star AC Please advise the customer should go to consumer court DAIKIN India . Advocate Jaishri Singh K-40, F Saket New Delhi 17 [protected] Dt 2nd August 2015 On Sat, Jun 13, 2015 at 5:35 PM, wrote: Dear Sir, We have forwarded your request to the concerned dept. and shall ensure quick response. We shall ensure to provide desired services. Thanks & Regards, Khushi Negi Customer service officer Daikin Airconditioning(India) Pvt. Ltd., Customer Care Toll Free:[protected] /[protected] "Please do not print this email until extremely required, this will save trees on our planet" From: c k To: [protected]@daikinindia.com Date: 06/13/2015 12:17 PM Subject: Bad Oddur continued in INVERTER Model of Daikin -in indoor unit of FTKP16PRV50 1.5 ton split AC-DL[protected] Repeated 13th Jun 2015 To, CS, Daikin. Sir, In continuation to my email as below I presume and taken for granted that there is a problem in all INVERTER Modles of Daikin to produce BAD ODDUR. and there is no point to bring this issue to authorities of R & D units located at ALWAR(Rajshtan). I am not hopeful for any ramedial action from Daikin side please inform me as to why this problem has not been provided to me by sales dealers and/or catalogue and/or printed material supplied with the unit. Please reply by email what should I do? for this problem of Number one product in INVERTER range at Delhi. Customer Jai shri(Advocate) K-40, F Saket New Delhi 110017. [protected] DATED 7th Jun 2015 On Fri, May 22, 2015 at 8:19 PM, c k wrote: Madam, I have strong objection as you are asking me for warrenty? Please re-read the mail what do you understand by ."Purchased and installed on 22 April 2015" . I want you to please educate me. Thanks Customer On Fri, May 22, 2015 at 5:02 PM, wrote: Dear Sir, Good Day! We regret the inconvenience faced by you in your Daikin Air-conditioner. As per your mail, we have raised a service request vide ref. no. DL[protected] You can also get in touch with us on our Toll Free No.[protected] /[protected]. Note:-If your unit is in under warranty, kindly show the bill at the time visiting Engineer. Thanks & Regards, Khushi Negi Customer service officer Daikin Airconditioning(India) Pvt. Ltd., Customer Care Toll Free:[protected] /[protected]
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Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Aug 05, 2015
Updated by ckb
Added :Now I have checked up my electricity bills and found out that this unit
alone consuming about Rs8000/- per month for a temperature setting 29-32
degrees centigrade of indoor unit X 7 to 8 hours per day ( I don't
expect a funny reply from DAIKIN that this AC is not made for 29-32
degrees Centigrade). The inverter model which is suppose to save 40-60%
electricity but in this particular case the unit is cooling the
atmosphere, dumping the cooling into environment and thus eaten up a
huge consumption. During hot days chilling of condenser coils of OD unit
could not be noticed but in present time of high humidity and low
outside temperature which is 25-27, the same has immediately found. Now
the question is that how much power had already been wasted during peak
summer when outside temperature was 38-40 degrees during night time
could be easily assessed by any technical person. As a user I don't have
any precise equipment to provide you exact values but I kept a close
watch the performance functioning of said faulty DAIKIN inverter AC 1.5
Ton (FTKP16PRV50 1.5 ton split) . As for as company is concerned they
have not supplied any information to the customer that this machine is
chilling the atmosphere and costing you more on electricity bill,
secondly it gives you odour in dry weather. The issue of bad odour came
to surface within seven day of installation, the could not be rectified
till date. It is also seen that the visiting customer care technicians
doesn't have any solution other than washing the unit and cleaning of
filters. The fine values and preset adjustment's are set by the software
cum engineers TEAM who have developed this technology BUT they are
never interacted with customer and/or bothered to visit site as and when
such problems being reported by users. In our country it is true that
always all multinational companies -> everything has been shifted
and nicely dumped on customer head (This may be taken on record).

Further I found that DAIKIN had never responded in writing, therefore
once again I insist for a written reply from the R & D team and
not from the customer care- I repeat it(not by customer
care technicians team)(4th Aug 2015)
Complaint comments 

Comments

The DAIKIN did''nt take any action till now(that is till 7th August 2015) after the complaint, and they written that is is resolved- rubbish- this is not unexpected by a reputed multinational company doing business in India. May be taken on record by DAIKIN India
Thanks ckb, for providing us your contact details. Please be assured that we working on your problem and we will get in touch with you at the earliest to resolve it.

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected] /[protected]
Now I have checked up my electricity bills and found out that this unit alone consuming about Rs8000/- per month for a temperature setting 29-32 degrees centigrade of indoor unit X 7 to 8 hours per day ( I don't expect a funny reply from DAIKIN that this AC is not made for 29-32 degrees Centigrade). The inverter model which is suppose to save 40-60% electricity but in this particular case the unit is cooling the atmosphere, dumping the cooling into environment and thus eaten up a huge consumption. During hot days chilling of condenser coils of OD unit could not be noticed but in present time of high humidity and low outside temperature which is 25-27, the same has immediately found. Now the question is that how much power had already been wasted during peak summer when outside temperature was 38-40 degrees during night time could be easily assessed by any technical person. As a user I don't have any precise equipment to provide you exact values but I kept a close watch the performance functioning of said faulty DAIKIN inverter AC 1.5 Ton (FTKP16PRV50 1.5 ton split) . As for as company is concerned they have not supplied any information to the customer that this machine is chilling the atmosphere and costing you more on electricity bill, secondly it gives you odour in dry weather. The issue of bad odour came to surface within seven day of installation, the could not be rectified till date. It is also seen that the visiting customer care technicians doesn't have any solution other than washing the unit and cleaning of filters. The fine values and preset adjustment's are set by the software cum engineers TEAM who have developed this technology BUT they are never interacted with customer and/or bothered to visit site as and when such problems being reported by users. In our country it is true that always all multinational companies -> everything has been shifted and nicely dumped on customer head (This may be taken on record).

Further I found that DAIKIN had never responded in writing, therefore once again I insist for a written reply from the R & D team and not from the customer care- I repeat it. I will appreciate to fix it right with the help of proper equipments and personnel (not by customer care technicians team).
Dear ckb,

The concern you were facing in your Daikin AC has been resolved by our service team to your satisfaction vide ticket no. DL[protected]

While appreciating your patience & trust, we regret the inconvenience caused to you.

Going forward, we would like to appraise you on the presence of our customer care thru Toll Free[protected] /[protected] & email id : [protected]@daikinindia.com

Thanks & reagrds,

Daikin Customer Care
[protected]@daikinindia.com
[protected] /[protected]
Dear ckb,

We have seen your concern and are concerned about it.

Our service team will get in touch with you shortly to understand the concern for resolution.

While appreciating your patience & trust, we regret the inconvenience caused to you.

We have raised a service request vide ticket no. DL[protected]
Thanks & regards,

Customer care Team

[protected]@daikinindia.com
[protected] /[protected]
The DAIKIN did not take any action till now(that is till 12th August
2015) after the complaint, and they written that is resolved-
rubbish- this is not unexpected by a reputed multinational company doing
business in India. May be taken on record by DAIKIN India

All may know how DAIKIN ( A Japanese multinational) customer care works in INDIA
Dear ckb,

We have seen your query & are delighted to help you.

Our Service team has done multiple attempts to contact you, we are not getting any response from your end. We are bound to closed the case.

Going forward, we would like to appraise you on the presence of our customer care thru Toll Free[protected] /[protected] & email id : [protected]@daikinindia.com

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected] /[protected]

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