[Resolved]  Daikin India — Faulty installation

Address:

Ghaziabad, Uttar Pradesh

I purchased a 1.5 ton AC on June 8th and was installed by one of the company agent <coolstar as told to me>. But after 2 days when I checked with Manual the installation was done incorrectly. : They had left no space on top of the outdoor unit -- while their instruction set suggest to keep 30mm space for service. They put all outlet cables in same insulation which as per their own instructions is incorrect. and insulation too was in correct. I mailed their customer service mail id for same and they called me back in a day. They heard about it and said that installation is faulty and should be corrected but blamed it on dealer and asked me to talk to dealer. Later on when they contacted the dealer and dealer sent them the service number thru which it was installed by company agent they agreed that it was done by company person and not by local dealer. After this they also visited the site and took some photographs to forward the complaint. But this just got stuck here and till to date ( almost 7 weeks have passed ) no one is turning to fix it or even replying to mails I have got tons of service numbers but none are being worked on. LKO[protected] service call for installation -- which was done wrongly LKO[protected] not sure how and why it was closed? LKO[protected] never followed up LKO[protected] logged one today on call center