Datawind — Battery backup not lasting more than 10 minutes

Neeraj Rao Th

from Hyderabad, Telangana

Jun 9, 2015

Address: Hyderabad, Andhra Pradesh

I bought a new datawind 7cz on 22 jan 2015 through online retailer aasan. Now the batter back up is woefully low lasting not more than 10 minutes. I called up the customer care center and explained the problem. They advised me to contact the local hyderabad service center and gave the phone number. when i called them up, they said, they dont do the service as datawind is not paying them properly and advised me to buy the batter for a cost of Rs 850/-. When i explained them that my product is under warranty, they refused to listen and said either pay up or go to the company in a very rude manner. Can anyone address my issue quickly so that this problem is resovled.

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Datawind Innovations customer support has been notified about the posted complaint.

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Comments

Datawind Innovations Customer Care

Jun 9, 2015

Verified Support

Dear Neeraj Rao,

Greetings of the day.

We regret the inconvenience caused.
Kindly share your contact number so that we can assist you further.

Alternatively you can contact us at our support number:[protected].

Regards
DATAWIND INNOVATIONS.

Datawind Innovations Customer Care

Jun 10, 2015

Verified Support

Dear Neeraj Rao,

Greetings of the day.

We regret the inconvenience caused.
We are still not having any details from your end, kindly share your contact number so that we can assist you further.

Alternatively you can contact us at our support number:[protected].

Regards
DATAWIND INNOVATIONS.

Datawind Innovations Customer Care

Jun 11, 2015

Verified Support

Dear Neeraj Rao,

Greetings of the day,

Since we do not have any details from your end and are unable to get in touch with you in the absence of any contact details .
if the issue still persists, kindly log a new complaint with valid number so that we can assist you at the earliest.

Alternatively you can contact our support number at [protected].

Thank you so much for your patience and co-operation.

Regards,
DATAWIND INNOVATIONS

Neeraj Rao Th

from Hyderabad, Telangana

Jun 17, 2015

Hi,

On 10th June i submitted my tab at Amba Mobiles the authorized service station who acknowledged with a complaint number RVSRN1506SAY00032. Its 7 days since i gave it, but nothing is heard whatsoever on the status of the complaint. Can some one look into the matter and ensure that its rectified and returned at the earliest? Hope someone is listening...