[Resolved] Datawind — Defective product. | |||
Sir, I had ordered a datawind 3G7X tablet from the company directly vide the order id is "CCTNXCWN-1". I received it with AWB no [protected]. To my surprise with no keypad no scratch card. After sending a text SMS to both keypad and scratch card vendors I received only keyboard. Firstly I have received Tablet in very bad condition. Secondly its battery will down with in 2 to 3 minutes. Not charging properly. After third day I made a call to customercare and got our local service centre number, went to them and submitted the tab to them.The service centre people had sent the Tab to company with work order no. RVSRN1704AWC00033. I have communicated many times with datawind executives but no response to solve this issue yet. They give assurance to ressolve this issue and take time as per disscussion. I am mentally and financially disturbed by u. they put my my call on hold or else they give a bad response to me. .im really having problem by making calls to them. Instead of solving the problem of the customer they speak arrogantly. I request to solve these problem with replacement of the product and scratch card as soon as possible. Waiting for quick solve. Was this information helpful? | |||
Jul 8, 2017 Complaint marked as Resolved Datawind Innovations customer support has been notified about the posted complaint. Verified Support Jun 05, 2017 Datawind Innovations Customer Care's response Dear Customer, We deeply regret for inconvenience. We have your contact details and we will get back to you shortly. Alternatively you can contact on our technical support number at [protected] /[protected] between hrs of (9AM to 6PM) you can also contact us on [protected]@datawindcorp.com Regards, Datawind Innovation Verified Support Nov 24, 2017 Datawind Innovations Customer Care's response Dear Customer, Greetings for the day !! As you informed us that you have received your device from our end and device is working Fine now. We request you to kindly acknowledge us for the same and share your valuable feedback with us. Regards, DATAWIND INNOVATIONS. Verified Support Dec 19, 2017 Datawind Innovations Customer Care's response Dear Customer, Greetings for the day !! As you informed us that you have received your device from our end and device is working Fine now. We request you to kindly acknowledge us for the same and share your valuable feedback with us. Regards, DATAWIND INNOVATIONS. | |||
 1 Comment | |||
Comments
The screen of mine tablet is getting blurred and I am unable to see anything on the screen also their appears division of screen (I am unable to find any of its service centre near kurla in Mumbai
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108-109, G.K. House, Futuristic Solutions Research & Development Private Limited, Sant Nagar, New Delhi, Delhi, India - 110065