[Resolved]  Datawind Innovation Pvt. Ltd. / Tarash Overseas Pvt. Ltd. / Homeshop18 — Default tablet complaint - datawind product ordered

Address:

Mumbai City, Maharashtra

Please Find below mail correspondence for complaint details :

Default Tablet Complaint ­ Datawind product ordered from Home shop 18
and got from seller Tarash Overseas Pvt. Ltd.
13 messages
CHETAN MEDPALLIWAR Fri, Aug 28, 2015 at 8:42 PM
To: [protected]@datawind.com, [protected]@datawind.com, [protected]@datawind.com,
feedback.[protected]@network18online.com, [protected]@homeshop18.com, nandan.[protected]@gmail.com
Cc: [protected]@yahoo.co.in
Dear All,
I, Chetan Medpalliwar had ordered a Datawind Tablet in the name of my cousin Mr. Piyus
Buggawar from Homeshop 18 online details of the same is as under for your ready reference.
Wanted to inform you all that I am not at all Happy With all of your services.
Received default product as under :
Have received with packaging as required on the name of Mr. Piyush Buggawar.
Inside box got the bill in the name of Mr. Arun Kumar Pandey, Allahabad.
Got the Bill in the name of Mr. Piyush Buggawar as required by Email.
With different IMEI Numbers :
1. On Tab back side
2. On Bill with Mr. Arun Name
3. On Bill with Mr. Piyush Name
Purchased the Tab in the month of March,
After few days the display of the tab was showing problems.
Informed the same to customer care.
Also showed the Tablet on your Authorised service center M/s. Kaizen Infoserve Pvt. Ltd.,
Laminton Road, Mumbai but after few days they informed us Datawind was asking for
repair price of Rs. 1, 800.00 against the Display problem of Tab even while the Tab is
still under warranty period. How it can be ? Please reply.
Very UNHAPPY with the services you all are providing.
The details of the product as under and evidences against the same is also attached for all of
your reference.
Product Details : Datawind 3G Dual SIM Calling Tablet with Keyboard
Seller Name & Address: Tarash Overseas Pvt. Ltd., Plot No. 5, Sector ­ 27, Near SSR
Corporate Tower, Faridabad, Haryana ­ 121003
Invoice No. : TARA/14­15/947379 Dated ­ 07.03.2015
Order No. :[protected] Dated ­ 06.03.2015
Sub Order No. :[protected]
Dispact Through : Aramex ­ [protected] Dated ­ 08.03.2015
Seller's TIN No. : [protected]
Seller's CST No. : [protected]
Total Amount Of Ordered Value : Rs. 5, 999.00
ONLINE SHOPPING THROUGH: ­ HOMESHOP18
Job Sheet Details :
Authorised Service Centre Name : Kaizen Infoserve Pvt. Ltd., Diamond Plaza Building, Room
No. 105, 1st Floor, Lamington Road, Mumbai ­ 04 Tel. No. : 022 ­ 32160234
Code : KZASCMH050
Job Sheet No. : KZASCMH050DWJ256
Ticket ID : 0812MH91945
Submitted Date : 12.08.2015
Collected Date : 22.08.2015
Wasted lots of time behind above matter. Not getting any positive response. The tab is
currently available with me.
Required Documents are also attached for your ready reference and record.
Now requesting you all to please take some necessary action against the same.
Further any clarification / Information is required, Please let me know.
Awaiting for your valuable feedback as soon as possible.
Thanks & Regards
Chetan Medpalliwar
[protected]
10 attachments
Courier Box Details.jpg
439K
Invoice Received in Box.jpg
414K
Job Sheet from Kaizen, Mumbai.jpg
351K
Product Box.jpg
373K
Product Details.jpg
151K
Tab Back Condition.jpg
241K
Tab Frount Condition.jpg
245K
Gmail ­ Details of your order placed on HomeShop18.pdf
137K
Gmail ­ Invoice of your suborder _[protected].pdf
132K
Invoice Received by Mail.pdf
36K
HS18 Care Fri, Aug 28, 2015 at 8:43 PM
Reply­To: [protected]@homeshop18.com
To: [protected]@gmail.com
Dear Customer,
Thank you for writing to us.
This is an automated response to your e­mail. We will respond to you within 2 working days.
Your request number #953203 has been registered with us. If you have not mentioned the order or suborder
number then please mail us back with the same at [protected]@homeshop18.com for better assistance.
For quick access to your order details you may log on to “My Account” option available in below mentioned
link:
https://www.homeshop18.com/login.html
To track the delivery status of your order please visit the below mentioned link:
http://www.homeshop18.com/track­your­order.html
Or
SMS hs18 status space order number/sub order number to 51818 (For e.g.: hs18 status “900XXXXXX” or
712XXXXX to 51818) (Chargeable)
You can also call us on 0120­6189818 for complaint between 9:30 am to 6:00 pm
Regards,
Care Team
Deepika shandilya Sat, Aug 29, 2015 at 10:39 AM
Reply­To: [protected]@homeshop18.com
To: [protected]@gmail.com
Dear Sir/Madam,
Warm greetings from HomeShop18!
We would like to thank you for sharing the document.
Please be informed that we have escalated your complaint to our Customer
Service Team for the resolution. We request you to please wait for 24­48
working hours. Our sincere apologies for the inconvenience caused to you.
SubOrder No ­[protected]; Complaint no ­[protected]
Thank you for your patience and for using our services!
Thanks and Regards
Deepika Shandilya
Customer Support Executive
HomeShop18
0120­6189818
Service request Sat, Aug 29, 2015 at 6:57 PM
To: CHETAN MEDPALLIWAR
Dear Sir,
“Greetings for the day ­ Data Wind: Committed to customer satisfaction”
We have Tried contacting your number [protected] but you were busy, So kindly provide the correct timing
when you can answer our call.
Regards,
Customer Support Team
Datawind Innovation Pvt.Ltd
For more information, Please contact us at 1860‐180‐0013 for Support.
Email id :‐ [protected]@datawindcorp.com
From: CHETAN MEDPALLIWAR [mailto:[protected]@gmail.com]
Sent: Friday, August 28, 2015 8:42 PM
To: [protected]@datawind.com; [protected]@datawind.com; [protected]@datawind.com; feedback.[protected]@
network18online.com; [protected]@homeshop18.com; nandan.[protected]@gmail.com
Cc: [protected]@yahoo.co.in
Subject: Default Tablet Complaint ­ Datawind product ordered from Home shop 18 and got from seller
Tarash Overseas Pvt. Ltd.
[Quoted text hidden]
CHETAN MEDPALLIWAR Sat, Sep 19, 2015 at 10:44 AM
To: Service request
Cc: [protected]@datawind.com, [protected]@datawind.com, [protected]@datawind.com, [protected]@yahoo.co.in
Dear Sir / Madam,
Extremely sorry for the delay in reply against above mail.
Because of some personal and official work was busy and not got time to look after subject compliant which i
have written to you.
During telephonic discussion had with your team I got one number of your branch office at Mumbai but the
number was not correct. And the same is not currently available with undersign.
Now request you to please give me a call @ [protected].
Please study the complaint and provide the solution against the same. Purchased the tab in the
month of March. 2015 but not got a chance to use the same till date.
So requesting you all to please look into the matter and do the needful.
Further any clarification / information is required, please let me know.
Thanks & Regards
Chetan Medpalliwar
[protected]
[Quoted text hidden]
Service Request Sat, Sep 19, 2015 at 4:05 PM
To: CHETAN MEDPALLIWAR
Dear Sir,
“Greetings for the day ­ Data Wind: Committed to customer satisfaction”
As per telephonic conversation we would like to inform you that we are provide warranty regarding software
issues not about hardware issues .
Now you need to pay charges for that . Please go to the service center and collect the device.
But before going to Service center, firstly contact to them for confirmation.
Regards,
Customer Support Team
Datawind Innovation Pvt.Ltd
For more information, Please contact us at 1860‐180‐0013 for Support.
Email id :‐ [protected]@datawindcorp.com
From: CHETAN MEDPALLIWAR [mailto:[protected]@gmail.com]
Sent: Saturday, September 19, 2015 10:44 AM
To: Service request
Cc: [protected]@datawind.com; [protected]@datawind.com; [protected]@datawind.com;
[protected]@yahoo.co.in
Subject: Re: Default Tablet Complaint ­ Datawind product ordered from Home shop 18 and got from seller
Tarash Overseas Pvt. Ltd.
[Quoted text hidden]
CHETAN MEDPALLIWAR Tue, Sep 22, 2015 at 6:56 PM
To: Service Request
Cc: [protected]@datawind.com, [protected]@datawind.com, [protected]@datawind.com,
[protected]@yahoo.co.in, feedback.[protected]@network18online.com, [protected]@homeshop18.com
Dear Datawind Team,
This is with reference to your below trailing mail and telephonic discussion had with your
team regarding above subject matter.
Unfortunately very unsatisfied with your services.
This is not the way to give service to your new customers. It will definitely effect your sale
of the product. If your customer is not satisfied with the service then he will not
encourage his family or friends to buy your product. You might be knowing Word of
Mouth is very strong marketing strategy. Anyways that’s just my opinion to your team to
improve your service.
Also request you to please read your Legal Terms and Conditions on your own website
on the link http://www.ubislate.com/legal­info.php.
Same is also attached in word format for your ready reference.
In your terms no were its mentioned that you provide warranty service for just
software issues and not for Hardware issue as per your below statement.
" As per telephonic conversation we would like to inform you that we are provide
warranty regarding software issues not about hardware issues .
Now you need to pay charges for that. Please go to the service center and collect the
device."
And your above statement shows that you are not sure about Quality product you are
providing. You are doubtful about your product quality standards. Till date I have not
heard any such statement from any Mobile manufacturers.
Also wanted to highlight you all that for Rs. 6, 000.00 product you are asking us to
pay Rs. 1, 800.00 within warranty period. And not used the product for more than 2
~ 3 month since purchased the same.
I was hoping that I will get full support and service from your team. But not got the same
from day 1.
I had booked the subject Tablet for gifting purpose to my Cousin on his name Mr. Piyush.
But because of damaged product It fills like my image got downs.
So now requesting you to please let me know the proper reason why you are not being
able to provide me a service and repair or replace my tablet which is under warranty
period and not much used in free of cost.
Also please tell me the reason why should I pay for your default product. Which not last
for atleast 5 ~ 6 months.
In your refund and cancellation you mentioned: “Our prime motto at Datawind
Innovations Pvt. Ltd is to serve our customers at the highest desired levels. After your
purchase, if you are not completely satisfied with any item purchased from us, we will be
glad to refund your fullMONEY without any quibble.”
But I am not experiencing the same.
Also you mentioned : “There is no risk when you are buying on Datawind Innovations Pvt.
Ltd. Your complete shopping satisfaction is our No.1 Priority. We want you happy each
and every time you buy from us. However, if due to some unforeseen situation you are
not happy with the product then the following terms apply for a mutually consented
resolution of the situation.”
But I am not at all satisfied with your Product and service. And I am not happy at all.
Request you to please provide me the genuine reason for not providing me the
satisfactory service.
For your information the Handset is currently available with undersign.
Further any Clarification / Information is required, Please let me know.
And request you to please contact me @ [protected] or [protected]@gmail.com.
Also with a cc to this mail Requesting Homehop18 Team to please help me out
regarding above subject matter. Atleast can I expect satisfactory service from your
Team.
Thanks and Regards
Chetan Medpalliwar
[Quoted text hidden]
Datawind Refund Policy.docx
22K
HS18 Care Tue, Sep 22, 2015 at 6:57 PM
Reply­To: [protected]@homeshop18.com
To: [protected]@gmail.com
Dear Customer,
Thank you for writing to us.
This is an automated response to your e­mail. We will respond to you within 2 working days.
Your request number #973993 has been registered with us. If you have not mentioned the order or suborder
number then please mail us back with the same at [protected]@homeshop18.com for better assistance.
[Quoted text hidden]
CHETAN MEDPALLIWAR Fri, Sep 25, 2015 at 4:42 PM
To: Service Request
Cc: [protected]@datawind.com, [protected]@datawind.com, [protected]@datawind.com,
[protected]@yahoo.co.in, feedback.[protected]@network18online.com, [protected]@homeshop18.com
Dear All,
Can I Expect any Calls or Mail reply regarding below trailing mail Complaint @ [protected] or
[protected]@gmail.com.
Otherwise I have to take some action against the same.
Please let me know the same.
Thanks & Regards
Chetan Medpalliwar
[protected]
[Quoted text hidden]
HS18 Care Fri, Sep 25, 2015 at 4:43 PM
Reply­To: [protected]@homeshop18.com
To: [protected]@gmail.com
Dear Customer,
Thank you for writing to us.
This is an automated response to your e­mail. We will respond to you within 2 working days.
Your request number #976865 has been registered with us. If you have not mentioned the order or suborder
number then please mail us back with the same at [protected]@homeshop18.com for better assistance.
[Quoted text hidden]
Service Request Sat, Sep 26, 2015 at 2:24 PM
To: CHETAN MEDPALLIWAR
Dear Sir,
"Greetings for the day ­ Data Wind: Committed to customer satisfaction”
Please go to the service center and collect the device.
But before going to Service center, firstly contact to them for confirmation.
Regards,
Customer Support Team
Datawind Innovation Pvt.Ltd
For more information, Please contact us at 1860‐180‐0013 for Support.
Email id :‐ [protected]@datawindcorp.com
From: CHETAN MEDPALLIWAR [mailto:[protected]@gmail.com]
Sent: Tuesday, September 22, 2015 6:57 PM
To: Service Request
Cc: [protected]@datawind.com; [protected]@datawind.com; [protected]@datawind.com;
[protected]@yahoo.co.in; feedback.[protected]@network18online.com; [protected]@homeshop18.com
[Quoted text hidden]
[Quoted text hidden]
CHETAN MEDPALLIWAR Sat, Sep 26, 2015 at 7:04 PM
To: Service Request
Cc: [protected]@datawind.com, [protected]@datawind.com, [protected]@datawind.com,
[protected]@yahoo.co.in, [protected]@homeshop18.com, feedback.[protected]@network18online.com
Dear Sir / Madam,
Thank you so much for your below trailing mail reply.
For your information already as mentioned in below trailing mail correspondence the device
is already collected from service centre and is available with undersign. I
have mentioned the same in my below trailing mail in two three mails. So requesting you to
please read the mail completely then reply.
So now request you to please let me know the further action to be taken for Device.
Can i expect to get any further service from Datawind or not.
Let me know the same so that I can take further necessary action against the same.
Just let me know the same as soon as possible.
Already wasted so much time after looking for service from your side. But not getting any
positive response.
But its for sure I am going to take this matter with consumer forum if I will not get any
positive feedback. Till date I don't wanted to take this action but your negative service
forced me to take this action. Don't take it negatively I just wanted to inform you all
the same. I don't think any one will pay Rs. 1, 800.00 for Rs. 6, 000.00 product within a
warranty period.
So please let me know your feedback on the same.
Awaiting for your reply.
One more final request / suggestion for your team ­ Please Improve your Customer
Service Standards it will help you to keep your product image in customers Mind.
CC : Peoples sorry for disturbing you all. As I have kept you all in my all mail
correspondence. This is just to keep you update about the service your customers are
getting. And I think this matter is related to all departments. If you think
its irrelevant for you then just ignore the same. As I think till date you all are doing the
same (Ignoring).
Sorry all It I hurt any department or any person from my mail correspondence.
Thanks & Regards
Chetan Medpalliwar
[protected]
[Quoted text hidden]
HS18 Care Sat, Sep 26, 2015 at 7:04 PM
Reply­To: [protected]@homeshop18.com
To: [protected]@gmail.com
Dear Customer,
Thank you for writing to us.
This is an automated response to your e­mail. We will respond to you within 2 working days.
Your request number #977794 has been registered with us. If you have not mentioned the order or suborder
number then please mail us back with the same at [protected]@homeshop18.com for better assistance.