[Resolved] Datawind Innovations — Ubislate datawind tablet -7sc star with free internet keyboard scratch card

Bhavani N

from Chennai, Tamil Nadu

Address:

600037

Ubislate datawind tablet -7sc star with free internet keyboard case & scratch card - is what promised in advertisements by the datawind company but actually they are not shipping what they show on advertisement

I ordered datawind calling tablet on 4/18/2017 and the support person who took the order informed me that i will be getting the product along with free keyboard case and scratch card. So i confirmed the order and i received the product on 4/24/2017. I paid full amount of rs 3300

When i opened the box i see only the tablet without the free keyboard case and the scratch card which they promised that we will get along with the product. I sent emails multiple times to tech support but no response. I submit complaint through your official contact us section but again no response.in the parcel they given two seperete phone nos to sms if the keyboard case and scratch card is missing i did on the same day but nothing happened. I called to techsupport number times but unable to reach. I lost lot of money calling you people number of times. I am really frustrated with your service and product.
My phone number is [protected], my order id: cc3nat28-1.

When will i get the missing keyboard case and scratch card???

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Jun 6, 2017

Complaint marked as Resolved

Datawind Innovations customer support has been notified about the posted complaint.

May 04, 2017

Updated by Bhavani N I am going to take this issue very serious and take legal actions I have proofs, bills your confirmations everything. I have proofs, bills your confirmations everything., the issue may be simple and i can just leave it but what I can't tolerate is company cheating people advertising something but shipping something .The tech support person Rahul Tripadi from Mumbai called me but disconnected the call without informing while I am talking. He is saying I have to pay additional money to get the Keyboard Case but Datawind advertised that Keyboard case is free with the product. This complaint shoudnt be resolved without addressing my issue.

Verified Support

May 05, 2017

Datawind Innovations Customer Care's response Dear Customer,

We deeply regret for inconvenience. We have your contact details and we will get back to you shortly.

Alternatively you can contact on our technical support number at [protected] /[protected] between hrs of (9AM to 6PM)

you can also contact us on [protected]@datawindcorp.com

Regards,
Datawind Innovation

Verified Support

May 06, 2017

Datawind Innovations Customer Care's response Dear Customer,

"Greetings for the day - Data Wind: Committed to customer satisfaction”

Thank you for contacting Data wind and we apologies for inconvenience.

We would like to request you to please wait for some time. We have forwarded your details to concern person and we will get back to you shortly in reference of your concern. When we will dispatch your keyboard & scratch card.

For more information, Please contact us at[protected]. Also write us on [protected]@datawindcorp.com

Regards,
Data wind Innovation

May 11, 2017

Updated by Bhavani N kEYBOARD CASE AND GIFT SCRATCH CARD missing in Datawind tablet. I saw your response from Datawind customer care. I am still waiting and I didnt get any call or missing products yet. When will I get the Keyboard case and gift scratch card????? I paid full amount and shipping charges but dint get the products missed yet.

May 17, 2017

Updated by Bhavani N No RESPONSE YET FROM DATAWIND. I didn't get my keyboard case yet. Datawind please don't cheat people with false advertise ment on TV.whatever you say u don't deliver in package. You make people fool showing fake offers and features. When you going to send the missed keyboard case for the tablet. Or should I take the problem to next level.. Because of you people I decided not to purchase any product through online shopping or believe or buy ur any products through your fake advertisements on TV. And I will defenitely make people aware of your false promises by all means. I felt happy when customer supporr responded to my complaint that they will take care but nothing happened and now no proper responses also from customer care even after following up...i am really frustrated with your service. WHEN WILL I GET THE KEYBOARD CASE FROM DATAWIND ??????