Datawind — tab replaced with lower model/version

Address: New Delhi, Delhi

Sir, I had bought a tab of datawind model ubilslate 3g7 dual sim (IMEI No. [protected] through paytm on[protected] vide order no[protected]. From the date of purchasing, I experienced that the said tab has some major problems like pen drive detection, charging port problems etc. I complained regarding the above mentioned issues on toll free no. of datawind company vide ticket no. GQ0407DL50291, GL048DL[protected] and 0516DL[protected]. I was suggested to contact to near service centre. Then, I deposited my tab at service centre Globe communication located at Vikash marg, Shakarpur, Delhi-110092. Finally, on 2/6/2015 my tab was not repaired by service centre and told by them that “your tab is not repairable so service centre provided me an another old tab model no. UBT27Cz. My grievances is that I was provided old lower version model UBT27Cz (IMEI No.[protected] secon IMEI No. [protected]) in place of my new latest version model ubislate 3g7 and given tab specification /configuration is lower than my original purchasing tab i.e. ubislate 3g7. It is requested that please provide me a new Ubislate 3G7 tab in lieu of my tab at the earliest please. No response has been received after lapsing seven days and complaint was closed my ticket id GL0605DL60972 Mobile No. [protected] Email ID: [protected]@gmail.com