DCB Bank — not getting old and closure letter

Address:

Chandivali o, Mumbai City, Maharashtra, 400072

Dear dcb bank,
Why are you not providing the lod and pre closure? I don’t want to spoil my 5 years old relationship with dcb bank by complying in ombudsman depart and rbi, hence this internal escalation.
Please provide the reason for this delay.
I have informed about my intend to close my loan on 19th february 2019.
If there is any specific reason for this delay please let us know, so that the matter is not escalated further up.

I am also requesting officials in cc to respond to my email as i am mailing from my registered email id

Mr prasad (+[protected] has spoken to me about my intention to close the loan around 10 days back and he told me that he will come and meet me, but no body care to come ; now i have to close this and i should be helped in fast closure.

We have 2 ongoing loans from dcb bank since 2014, which we are intending to close in next 7 days from today.
By 25/2/19 we will be ready with funds to close both the loans.

Dcb bank = loan a/c = hhomane00034597
Dcb bank = loan a/c = hhomane00034833
I need :- 1) lod you have for against my loans &
2) pre closure for both the loans.

Please provide both at the earliest and oblige.
Thank you

Mayur a. Jain
[protected]