Deepa Hospital — Insurance documents not delivered on time

Sir/Madam,
I have submitted the insurance documents for signing at PRO KIMS on 24 th December 2022.They agreed to deliver the document on 31.12.2022.For me 01/01/2023 is the last date for submitting the documents to insurance company.
On 30th December I had inquired about the documents and they agree to give it on Saturday.But till time it was not signed.They said it may be give on Monday.
Please consider this request at the earliest . Otherwise I may lost the claim amount.
The details is given below
Patient name PUSHPAMANI L
MR NO[protected]
DOCTOR: Dr. Manoj Haridas
DoA 02/12/2022
DoD 03/12/2022
Insurance holder: Divya
Contact no.[protected]