Delhi Metro Rail Corporation [Dmrc] — escalator not in working positions

Address:

New Delhi, Delhi

In lok kalyan marg gate no. 1 metro station escalator not in working positions.. I try to call station office but they not received my call in morning 06:55 am.. They r totally irresponsible staff. What is the working hours in office.. I tried 3 times but they not received any call.. Is this staff fault or not.. They giving not proper service.. the passengers have any rights for such staff complaints.