Delhi Metro Rail Corporation [Dmrc] — Extra fare charging

Richa92

from Budhana, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201309
Website:	Dmrc

Hi Sir

Incident-
I travelled from Noida Botanical Garden to Anand Vihar via Metro on 19 September 2016 at around 9.10 am. The employe at the ticketing counter no. 4 charged me 29/- Rs.
As I intended to exit at Anand Vihar, I was saw the token had 19 Rs/- only.
As I consult with the staff in Anand Vihar, they asked me the fare of Botanical garden to Anand Vihar is 19/- rs. Only

So i would like yo tell you why the staff charged me extra 10/-rs.
Please consider this type of activity of metro staff. We are not tolerate this type of services of DMRC

Please take a correct action for this incident and also staff of Botanical garden merto station.

Thanks
Richa Sharma

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Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.

Sep 23, 2016

praveen1975's response Dear sir

I have already send the email on 27.08.2016. But there is no reply from your side. Therefore I am sending a remainder mail for the same problem. As per the discussion with one of your customer care supervisor Mr. Aman on today (04.09.2016) at 11.40 AM. As per my request he registered a complaint for the same. The complaint number is [protected]. Therefore I will get a positive feedback as soon as possible. My complaint the mentioned below:

"I have recharge my metro card[protected] on 25.08.2016 of Rs. 400/- through my credit card. As per the request of one of your customer care executive I am trying the top my card through your machine those who installed in metro station, the machine tells there is no top up amount is available on your card. Therefore pls refund the the above said amount to my credit card or recharge my metro card the above said amount as soon as possible. Also I am sending the screenshot of you website showing that Thank you for your order with DMRC Smart Card Website Your Merchant Transaction #1601108 on www.dmrcsmartcard.com was successful." But till date there is no response from DMRC officials.

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Comments

praveen1975

from Delhi, Delhi

I have recharge my metro card[protected] on 25.08.2016 of Rs. 400/- through my credit card. But till date I have not credit the amount to my card. Also I am sending the screenshot of you website showing that Thank you for your order with DMRC Smart Card Website Your Merchant Transaction #1601108 on www.dmrcsmartcard.com was successful.