Delhi Metro Rail Corporation [Dmrc] — extra fare demanded at exit

Address:

New Delhi, Delhi

The entry gates (Where cards or tokens are touched) were not working at abc metro station at around 9am on 24.08.2017, hence all the passengers were made to enter inside the station through the gate that is used my dmrc employees. I have been using metro smart card since years. Upon exit i was asked to pay the token fare instead of card fare (Card provides 10% discount on fare). I told the officials that system had hung up at abc station and hence the card is unpunched, so kindly take the fare as per 10% discount. But they didn't agree and pressed me to pay 10% extra fare. I even called up the dmrc helpline no. But my call was pit on hold. The person at the counter kept on saying me to wait, wait and wait for any senior to come. But nobody came. I myself went thrice to the manager and told about the incident, but the manager also pressed me to pay 10% extra fare. One of the metro employee also and came and said "kitni facilities to metro ne apko de rahki hain, to kya hua extra paise pay kar do" stories like this are rampant at delhi metro wherein customers are asked to pay extra money even when the fault is not theirs. Its not only about me, its for all those 60-70 people who were made to enter into the station along with me without punching the cards or tokens. Moreover, though the card was not punched at entry gate, the people sitting at counter assume that the passenger has boarded the train from the station where he/she had last exited from. This is totally ridiculous. Is it not possible that passengers can change their route some day because of some xyz reason. A total one hour of mine was wasted today. Dmrc should be asked to compensate for this.