Delhi Metro Rail Corporation [Dmrc] — Misbehavior by CISF staff

Address:

Barakhamba Lane

Every morning, during rush hour, the AFC machines at Dwarka Mor Metro Station malfunctions. This causes a lot of delay and inconvenience. At this point of time, instead of managing the crowd that creates a bottleneck at AFC stations, the CISF staff stands around doing nothing. If anyone tries to complain or state their grievance, their behavior becomes downright hostile. Toady, the 6th of October, 2023, CISF staff Dheeraj Kumar displayed that he has no regard for public and no respect for his job. When asked to help with maintaining order near AFC gates, his response was, "jao apna kaam karo". When I reminded him that it is his duty to help the commuters of DMRC, his reply was, "Chale jao chup chaap warna dekho kya hota hai". He also resorted to abuses and threats. When I stood my ground and asked him to check his behaviour, his superior, Baljeet Singh joined in and physically pushed me away. I asked to speak to their superior but their unanimous reply was, "Nahi bulayenge, kar lo jo karna hai". I am extremely disappointed and disgusted at such behavior. Expected a lot better.