Delhi Metro Rail Corporation [Dmrc] — Misbehaviour and incompetence at Guru Dronacharya metro station

Address:

Guru Dronacharya Metro station

I am extremely dissatisfied with the conditions at Guru Dronacharya Metro station (Delhi Metro).

The infrastructure at the station is not equipped to handle the rush during office hours. Every day the station is crowded beyond its capacity and the public servants at the station are of absolutely no help. They work as if they are doing you a favour and not their jobs. I guess that forget that their salaries come from the tax payer’s hard earned money. They act like they run the stations and own the stations. On top of that they are rude and often misbehave with the passengers.

I have had to face this problem multiple times and this is not why we elect the governments. Specifically at the Guru Dronacharya station, unfortunately don’t know their names, but they work the evening shifts. A group of ego centric, male chauvinists who believe themselves to be above the ‘poor passengers’ who are apparently at their ‘disposal’.

There is no space in front of the customer service desk. The scanners at the entrance hardly ever work thereby pushing more and more people towards the desk. There is often only one person sitting at the desk who by all fairness is incapable to handling the hoards of passengers who want to recharge their cards, or whose cards are not working, or who want to buy tickets, etc.

They keep you standing in multiple lines for 30-45 minutes even more and then when you reach the counter they tell you have been standing in the wrong line and expect you to start all over again. Let me reiterate at this point that no guidance as to which out of the bazillion lines is the correct one is provided. Today the left most line is the correct one and tomorrow it’ll be the right most line. You might as well stand at the back and ‘in-pin-safety-pin’ your way out of the situation, your guess is as good as mine.

Even after all this, when you do reach the desk, the man at the desk, in complete ‘lala ji’ fashion will have multiple demands. He wont accept change, his systems suddenly stop working, or he quite simply won’t accept you. He’ll belittle you and talk to you like you are a slave and he is your master, like you are at his mercy. Which in the prevailing conditions you are.

Writing this complaint will most probably be as fruitless as it was calling the Delhi Metro helpline. But that’s the condition o[censored]s poor citizens everywhere. I am saddened and disappointed at this reality but unfortunately can do nothing more but lodge complaints and hope that it’ll be responded to and conditions will change for the better and maybe, one day, your dignity and faith in the government will be reinstated.