Address: | New Delhi, Delhi, 110059 |
My name is kumar gaurav and i am using the 'icici unifare debit card - dmrc' for travel in delhi metro.
Concern-
My icici bank account linked to card ending xxxx xxxx xxxx 3759 has been debited twice by inr 200 at 5:55 pm and 6:09 pm respectively on 03-nov-2017. So total inr 400 has been debited from my bank account. However my dmrc card balance shows inr 237 only. Upon enquiry at icici bank, they told that debit instructions were sent twice from dmrc. So please check with them for refund.
Below are the transaction details available in my bank account-
1 03/11/2017 rpi/delhi metro/[protected] dr. 200.00
2 03/11/2017 rpi/delhi metro/[protected] dr. 200.00
As i have already sent email to [protected]@dmrc.org and [protected]@dmrc.org but didn't get any response till date.
Card details-
Icici unifare debit card ending - xxxx xxxx xxxx 3759
Dmrc card no. [printed on backside of icici unifare debit card][protected]
And that's why i am writing the grievance on this platform. One important thing is that if a service like 'icici unifare card" exists b/w two parties icici bank and dmrc so there should be clarity in such cases that who should take care of the customer in such cases. Because in this case both parties are throwing ball on each other and customer is in real pain.
Please get the grievance resolved asap.
+ attached screenshot of debit sms received within a couple of minutes.
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