Delhi Metro Rail Corporation [Dmrc] — Rude and unacceptable behaviour from DMRC security Personnel

I daily commute from Noida Sector 76 Metro Station. Daily I have been seeing despite having two security check in they only operate one security check. Because of which people with empty hand also has stand on long queue. Despite long queue they don't open the second check in until somone ask them to do it.

Today asked the security personnel who was standing there to do security check in that why don't they operate both the security check in and Tommy surprise the security personnel literally turned back and shouted at me and told and I think I heard him saying they open it according to their will and i should not teach them what to do.

Really pathetic behaviour from a person who is serving public. At least at peak hours in the morning they should operate both the security check in. On security personnel was having tea and snacks at this morning peak hours.

I think the superior officers have not taught them how to behave with general public. I really felt hurt that they are being paid from our hard earned tax amount but he behaviour of the security personnel showed as if he as doing a favour to me.

How can a public servent behave like this and it is the laxity at part of the superior officers who don't teach them how to deal with general public.

This happened at 09:00 am on 04.09 2023 morning.

Really hurt