Delhi Metro Rail Corporation — Unhelpful staff at Customer Care desk Jahangirpuri

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My friend and I were in queue at Jahangirpuri metro station and she was trying to buy a metro card. I was already in through the gates and saw a Customer Care desk which reads "Cards are available here". It was empty. The employee Mr. Aaryank Gupta refused to sell me a card and said let your friend wait in the long queue. I would like to complain about Mr. Aaryank Gupta and his unhelpful and unfriendly attitude despite the notice that his Customer Care counter sells new cards.