Delhi Metro — Train Missed due to Insensitive & Brainless attitude by Jangpura Metro Security

Address:

New Delhi, Delhi

Dear Management,

Delhi Metro is also not safe like Delhi ( true to its words ) due to brainless & rude metro security officials recruited by you!!

I boarded Delhi Metro from Lajpat Nagar with my Husband around 9 PM on 30th Dec 13 to catch Lucknow Express from NDLS at 10:10 PM. It was not even a minute when it reached Jangpura & security officials barged in & asked every one to step out ( there were around 20 man & only 2 ladies in the coach ).

On asking the reason they said we are in ladies compartment. When I told that I myself checked in the coach with my husband ( in 2nd last coach ) which is not ladies compartment. Also we were not standing at ladies section. However they were not ready to listen to anyone. Almost every one had the same issue that only 1st coach is the ladies coach & not the last or 2nd last one. But they were deaf to this!!

I told them that we had a train to catch up at 10:10 & we showed them the mobile tickets. They were not sensitive to this & told me rudely to step back. He said Metro doesn't care if you have a train or not. Husband/Wife or Male Kid / Mother or Old Father/Daughter have to stay in separate compartment even when going to railway station. They don't know anything as this is the stupid rule management has made!!!

I protested that it's not possible for crazy rule like this as we didn't board the lady coach. He harassed my husband & other male passengers. We told them that we landed Delhi on 29th Dec & we know the rules that men should not board ladies coach & I myself ensure that my husband doesn't enter this. However nothing happened.

My husband was let off after paying 250 Rs penalty due to no fault of ours. We missed our train as they let off at 9:45 PM at Jangpura Station. I have attached the scanned copy of the penality receipt.

Is this the way Delhi Metro collecting Money from Innocent Passengers for no fault of theirs??

I discussed the matter in Control Room ( NDLS station ) & they agreed that it was Jangpura Metro Security staff.

I need strict action against the Security Culprits & compensation due to Delhi Metro security representatives insensitive brainless attitude!

Kindly check the CCTV footage to see how rude they were & their fault!

Time : 30th Dec 13 - 9:30 PM ( Jangpura Metro Station )

Antika
Email ID : pandey.[protected]@gmail.com ( For further communication)

PS : I read the complaining againt Delhi Metro leads to threat calls from them!