Delhivery — Amount debited using UPI/razorpay but merchant refuses to have received money

Address:delhi

265 Rs debited from my account but the Delhivery app shows payment status as failed. The delhivery contact person (+[protected] said that I have to pay additional Rs 2 and shared a link with me through SMS. He told me to share UPI pin in the form to either updated the courier status or I will have to forfeit the entire 265 Rs amount, as it will not be credited back to me!!! Please refund me back this 265 Rs I payed today!
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Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as Soon as Possible .. Since it is really Urgent.

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