Delhivery — Fake order with damaged piece

Hello delhivery, yesterday I received a old damaged product from delhivey. We ordered only in mesho and we thought it was a mesho product and paid through gpay amount 2745Rs.but after opening it it was a damaged product and immediately we called to mesho and they said they didn't delivered that, so how this fake product came and from which retailer delivery has got that order to send it to us and why customer care is not picking the call.