Delhivery — Holding the product

Address:

Bengaluru

My shipment from IKEA had to be delivered on 12th Aug 21
I can see that shipment has arrived in Bengaluru on 11th Aug itself but Delhivery is holding it for no reason. It has already been a week and no reply from delhivery for delivery of the package.

There's no reply from email support, no proper phone support, not even a number is provided to call them and ask about the issue.

Order ID :[protected]