Delhivery — I am complaining about fraud activity by delivery man

Address:

Muttom, Cherthala, Kerala 688524, India Alappuzha, Kerala

I got a call from delhivery man that I have a courier. I told him the location of my home. But he is not willing to deliver at my home. I'm a regular customer. All others are deliver my courier at my place. I told him that I can't come there and pick up due to some reasons. He said he will cancel it. I told him it's ok. Just cancel. And I got a message from delhivery with code for cancel. These all are happen at noon time. At night around 9.40 pm I got a message from delhivery that my item is delivered. I didn't get the item. And I already paid for the order. Next day morning I took delhivery office contact number from google and I tried to call. But it's been switched off till now. I didn't receive my item and I lost my cash also. I complaint in delhivery complaint section. But no response. I don't need the product anymore. But I need refund. And take necessary action against the delhivery person.