Delhivery — My product was not delivered to me but still it shows that the delivery has been made.

Address:

Plot No.185 & 186, EVP Town, Nimilicherry, Thiruvallur - 602024

The delivery partner has not delivered my product to me and claims that the product was delivered to me. The delivery partner did not even make a call to me. I'm not aware of how can the delivery partner hand over the product to someone without requesting for the OTP. When I checked in the Delhivery website using the AWB number [protected] it shows that the delivery has been done yet I didn't even receive any call. When I raised a complaint in their website I received a call from concerned person and he said that the delivery was made to wrong address and they can not claim it back and asked me to raise a complaint again to receive refund. But when I visited their website it says that they don't take complaints after one week of delivery. How on earth will I get my refund ? These people don't have a sense of responsibility. I still don't understand on how can the Delhivery partner can deliver a product without requesting for an OTP and identify verification ? I have a feeling that the delivery partner has not delivered the product and kept it to himself since my product was a Welcome Kit for my new job from my organization. I sincerely request whoever is responsible to get me my product as early as possible. Since this is a welcome kit from my new organization and it is of more value since they won't provide me another one.