Delhivery — My shipment is lost

I have scheduled a shipment delivery with this pathethic Service provider on 13th Aug 2021.
After reaching to destination there were no response, no action and the shipment never reached to destination, without any help i had to cancel the shipment as it was a company product and was very urgent.
After return it somehow reached to bangalore hub and from 30th aug i am keep following up and the worthless service executives are not providing any deatils or updates.

If you cannot deliver why you guys have opened the service and cheating people.