Delhivery — Not delivering the product

On 7 july i raised a pickup from haryana to pune. it was an urgent item hence i send it through delhivery which is worst mistake of my life. they failed to do pickup for first 3 days then on 11 my product was picked up. and hence i was happy that it will get delivered on 18 july but they all messed up they didnt delivered it till today (3 aug) i was mailing them daily but they are saying that they are not able to deliver it due to uncontrollable circumstances (they showed this update to me on 25 july) now when i mail them they said it was uncontrollable moemnt to deliver it. but when i asked the company they sad they recieve products from other companies but your order is still undelivered they daily change their delivery date to current date but they didnt deliver it
my awb[protected]
still my order is undelivered